"I can’t use this because I don’t have Photoshop."."The item is not what I thought it was."."I didn't read the item description completely.".The following examples, general statements that are not an actual complaints, ARE NOT acceptable reasons for a refund request. This of course requires that you ask for help first for there to be a valid reason for a refund request. If we have exhausted all avenues and cannot help you, you may request a refund. We are always here to help you with any issue you may have regarding your purchase. For example: Complaining about audio quality in a training video.Ĭ) An un-resolvable customer support issue. Please be aware that any misrepresentation is not intentional, however errors do happen, and a refund for a misrepresentation error is an acceptable reason.ī) An actual complaint about the product functionality. The following are examples of acceptable reasons for a refund request.Ī) An actual misrepresentation of the nature of the product purchased on the product’s sales page. It is not a 'trial period' or a guarantee that the consumer can get a return of their payment without question after accessing / downloading your purchase. The online sale of a digital product with the intent of downloading it or otherwise taking advantage of it (for example watching a training course and then requesting a refund for frivolous or unspecified reasons) opens the door for too much opportunity for this 'friendly fraud' style abuse.īecause of this we have initialized the following refund policy for all of our digital products which we feel is both fair and ethical to the buyer and seller.Ī refund guarantee is intended to protect a consumer from a defective purchase. It is for this reason that many physical stores do not extend their refund policy to digital products as many people would abuse this by purchasing the product, using/watching it, and then returning it afterwards. Unfortunately, this opens the door for a lot of refund abuse in the world of selling digital products. You can request your money back, but you will still have the digital product you downloaded. Because of this, both the buyer and the vendor cannot be returned to a pre-sale state. Unlike physical products purchased at a store, digital products cannot be effectively returned. With that said, our refund policy is simple, due to the nature of our digital products, no refunds will be issued except under a couple of conditions. Refund Policy for all digital products created and sold by Ashe Designįirst off, we will make every effort to see you are satisfied with your purchase. Examples of this restriction would include Etsy, Amazon, Zazzle, Ebay to name just a few. You are allowed to sell from your own website but restricted from selling on any other website that is not owned and operated by you. You may not post or list the templates or any parts of the templates for online editing usage or in any 3rd party apps. You are prohibited from using our templates in whole or in part to create your own derivative designs. Layered Photoshop files MAY NOT be redistributed under any circumstances. This means you are prohibited from creating Finished Products on any website using photos supplied by your customers or someone else.ĭigital files of Finished Products may be sent to your clients as flattened. However, when selling, displaying, reproducing and distributing the Finished Products, they must be displayed with your own photos and/or text and on your own website. You may sell, display, reproduce and distribute the Finished Products. ĭue to the nature of our digital product, no refunds will be issued.Ĭlick on this link for detailed help with your digital download We ask that you do not share or resell these files. Once your payment has completed, you will be notified via email and directed to the downloads page. Photo credit: Artistic Images ~ Portraits by Elizabeth.Compatible with Photoshop & Photoshop Elements orĪny graphic program that can read.PNG files (foreground overlay and sunlight overlay) View the last product image thumbnail above Watch the video to see how easy Topaz Remask is to use in extracting your images from their backgrounds. Simply extract your image out of its background for a change of scenery! We've included a user guide, easy-to-follow Photoshop Masking Tutorial and a coupon for 15% OFF Topaz Remask by using the coupon code AsheDesign. This 8x10 (300 DPI) backdrop set for photographers and scrapbookers includes a sunrise ranch background and foreground cover-up layer as well as a sunlight overlay to realistically embed your subject into the composition.
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